You will simply need to login HERE with your email address, to renew your season tickets. To reset your password, click “Forgot Password” and you’ll receive an email to reset your password.

No. Purchase season tickets by December 15 and you may elect to pay for your season tickets in 4 easy payments. To take advantage of the Payment Plan, you must use a valid credit card. Select the "Payment Plan" option as you send in the appropriate payment.

New! Season tickets will now be digital, available via your account. Season tickets will no longer be mailed. If you request hard tickets, a fee will apply. Contact the Broadway in Hawaii Series at 816-421-7500, Monday–Thursday from 5 am–11 am CT, for more information.

Using your cellphone - Navigate to BroadwayInHawaii.com and tap on Subscriber Log in" on the upper left.

Scroll to the top of the screen and tap on the person icon on the right.

From this screen – enter your email address and password.

Once you are logged in, select the three bar icon in the top left of the screen.

• Tap on ‘My Events’ then scroll to your desired show.
• Tap on your seats under ‘My Tickets’ at the bottom of the screen.
• Tap ‘Add to [digital wallet]’ under the QR code that appears - this must be done for each ticket you wish to appear in your phone’s digital wallet.

No, screenshots of tickets will not be accepted. We highly recommend saving your mobile tickets to your Apple Wallet or Google Pay prior to arriving at the theater.

Using your cellphone - Navigate to BroadwayinHawaii.com and tap on "SUBSCRIBER LOG IN" on the top of the page.

• Scroll to the top of the screen and tap on the person icon on the right
• From this screen – enter your email address and password.
• Once you are logged in, select the three bar icon in the top left of the screen.
• Tap on ‘My Events’ then scroll to your desired show.
• Tap on your seats under ‘My Tickets’ at the bottom of the screen.
• Click on ‘Transfer’ and select which seat location you would like to send
• Complete the information to send tickets - you must have the email address of the person you are sending tickets to.
• Tap ‘Transfer’ to complete
• They will receive an email that you've transferred tickets to them.
• The recipient must follow that link and accept the transferred tickets. They will need to create a Broadway in Hawaii account to receive the tickets (they do not need to purchase Season seats to create an account).
• The recipient* is now the owner of these seats and can download them to their digital wallet on their phone.
  
  *Please recommend downloading them to their wallet prior to the performance so they don’t have difficulty entering the theater.

Yes. All patrons should enter at the same time using the tickets displayed via your Broadway in Hawaii account on Ticketmaster, Apple Wallet, or Google Pay on your mobile device. If members of your party are arriving separately, then you will need to transfer the ticket they will use for entry to them via your Broadway in Hawaii account on Ticketmaster. The recipient of the tickets will need to create a Broadway in Hawaii account on Ticketmaster to receive the tickets (they do not need to purchase Season seats to create an account).

No. If tickets were already printed, then your Broadway in Hawaii account on Ticketmaster will display the existing barcode. If tickets have not already been printed, then your Broadway in Hawaii account will generate a barcode when the tickets are retrieved.

No. If tickets were already printed, then your Broadway in Hawaii account on Ticketmaster will display the existing barcode via a mobile device.

No, the ticket scanners are unable to scan printed mobile barcodes.

No, the screen is too large and the scanners are unable to scan those barcodes.

No. Tickets retrieved on your mobile device logged into your Broadway in Hawaii account on Ticketmaster will now be considered printed. The tickets will not be available for pickup at the box office. You should present the ticket displayed in your Broadway in Hawaii Account on your mobile device to be scanned for entry at the theater.

Please contact us at our office either by phone at (800) 776.7469, or by email at patronservices@americantheatreguild.org, Monday-Thursday, 5 am-11 am

Printed ticket requests must be received by December 31, 2024.

The printing fee is $15.00.

If you are logged into your Broadway in Hawaii account and do not see your tickets or are having issues logging in, please contact us at patronservices@americantheatreguild.org or via phone at 816-421-7500 in advance. We can send your tickets to your mobile device via SMS text if you are having account issues.

Masks are recommended, but not required for all patrons while in the venue except while actively eating or drinking. Other COVID-19 related health protocols may be in effect at the time of performance. We reserve the right to unilaterally make changes to health protocols according to updated public health guidance and applicable law. Future updates will be provided to ticket holders prior to the performance. Any ticket holder who does not comply with any COVID-19 related health protocol may be required to leave the theater, and his/her ticket will not be refunded. More information HERE.

Information about accessibility, directions and parking can be found HERE.

New! Season tickets will now be digital, available via your account. Season tickets will no longer be mailed. If you request hard tickets, a fee will apply. Contact the Broadway in Hawaii Series at 816-421-7500, Monday–Thursday from 5 am–11 am CT, for more information.

The official ticket seller for all Broadway in Hawaii shows is Ticketmaster. All other websites selling tickets are being sold through a third party for inflated prices, and in many cases, your ticket purchase cannot be guaranteed. When purchasing tickets, look at the address bar of your browser to confirm it indicates Ticketmaster. The best way to purchase tickets and learn more about each show is through BroadwayinHawaii.com

Only Season Ticket Holders may exchange tickets within the same show.

Season Ticket Holders will be notified when they have the exclusive opportunity to buy additional tickets. To buy tickets to the season add-on or additional tickets to a season show, log in to your account and click Buy Tickets.

• Click Select for the event you want to purchase. A seating chart of the theatre will appear.
• At the top left, you can add (+) or subtract (-) the number of seats you want to purchase.
• When you highlight a section of the theater, the available seats will appear.
• Select the seat(s) you want by clicking on them, this will put them in your shopping cart.
• Hit Continue and Proceed to Checkout. If you want additional tickets, click Continue Shopping.
• Confirm your contact information, make changes if needed. Click Continue.
• Select a delivery method- mail or mobile delivery. Click Continue.
• Select to pay in full or use a payment plan. Select Payment method and enter the card info. Note: If your account has credit, you can choose to apply it towards the payment amount.
• Accept the Terms and Conditions and click Submit Order.
• You will receive an email confirmation. Please confirm your order.